Customer
Service Policy
Welcome to Made in California™ customer service information page.
It is our mission to provide the highest quality service and products
possible to our customers. If you have any questions, please contact
our
office at
or 916-351-1495.
Our
Commitment and Guarantee
Your shopping at Made in California is safe.
We guarantee, the
security of your information. We
use the latest security and encryption technologies.
If for any reason,
you are not
completely satisfied with your purchase; we will gladly replace
it or give you a refund.
How
To Order
To purchase any product(s) click the "Add Item" button
next to the desired item and it will be added to your shopping
cart. To view your shopping cart, Click on "View Cart" image on
the upper right of any page. The items you have chosen to order
will display at the top of the
shopping cart page. If you wish to delete an item, click the remove
button next to the product.
When you have finished
shopping, click the checkout link on the upper right on any
page and proceed to Made in California
checkout page. Fill out the checkout forms. The credit card and
shipping information you enter for your purchases are securely
submitted
to our server. Credit card information is not stored on our servers.
Credit card information is passed to the credit card authorization
company and then deleted after the transaction is
complete. We will send you an electronic receipt confirming your
order. This
receipt
will
include
an order
number
for
your
future reference. In the event that you have to contact us by telephone
or email, please indicate your order number for faster
response.
WE WILL NEVER SELL OR RENT YOUR
NAME, ADDRESS
OR ANY OTHER PERSONAL INFORMATION TO ANYONE.
Ordering by Fax or US mail
Ordering by Fax or US
mail is very simple. Just shop like you are going to order online.
When you get to the page that asks for your credit card information,
just print that page or download a printable order form here.
After printing the order page make sure all information is filled
out and then
Fax
to 916-358-7095
or mail
with a check to;
Made in California
705-2 E. Bidwell Street #104
Folsom, CA 95630
Return
Policy
In the unlikely event
that you are not satisfied or a product arrives damaged, you
may return the merchandise in its original condition directly
to our
store within 15 days of receipt of the merchandise for a full
refund. We can only refund shipping costs if the return is as
a result
of
our error. To return any product, please call our store at 916-351-1495
and request a "Return Merchandise Authorization Number".
Please save all boxes and packing materials and maintain any
product
in your refrigerator or freezer as appropriate, pending resolution.
Please do not return the merchandise without authorization by
our
Customer Service Department.
Shipping
and Handling
Made in California ships throughout the United States, including
Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands. We try to
use the most cost effective and fastest shipping available.
Shipping charges are
calculated and are based upon the weight of your purchase and
shipping destination. We apologies for the high shipping cost,
unfortunately
this is out of our control. We just pass along the actual shipping
and minimal handling cost. When you check out, you will be
given the various shipping options available and will be shown
the
shipping charge based upon your requested option. The applicable
shipping charges will be added
when you submit the order for final credit card approval. Most
orders are shipped within two business days. If an order will
be delayed, we'll send you an email.
In some rare instances
items will be shipped directly by our suppliers. We monitor
these orders to ensure that they have been sent to you in a timely manner. Should
you ever have any questions please contact our Customer Service
Department at 916-351-1495 or email .
Our standard shipping
in the United States is FedEx Home Ground. We will on occasion
ship via USPS. Some items may require Overnight
Delivery or Second
Day Air Delivery. Orders outside of Continental United States
may requite special International shipping. On International
orders, customers are responsible for any duties or taxes from
their home country. If shipping cost are over
our published rates, we will contact you for
authorization before shipping. We ship
to APO and FPO addresses.
Most APO/FPO shipping is $9.30. We will contact you with the shipping
cost after you place your order.
This map illustrates service
schedules in business days
for FedEx Ground shipments. For FedEx, a business
day does not include Saturdays, Sundays, or holidays.
FedEx does not count the day the item is shipped
in their guarantee.
| |
Delivery commitment |
FedEx service |
| 2 Business Days |
Delivery by 4:30 pm*** |
FedEx 2Day® |
| 3 Business Days |
Delivery by 4:30 pm*** |
FedEx Express Saver® |
| 1–5 Business Days* |
Delivery day based on distance to destination |
FedEx Home Delivery® |
*Delivery in 3–7 business days to Alaska and Hawaii.
***Delivery times are to most destinations
How To Contact Us
Should
you have other questions, concerns, comments please contact us;
Phone: 916-351-1495
Fax: 916-358-7095
Email:
Online: Feedback
Mailing list: Subscribe or Unsubscribe
Storefront: www.madeincalifornia.net
Vendors: Submission Guidelines
Logos & Banners: Logos and Banners Page
Made in California
705-2 E. Bidwell St., #104
Folsom, CA 95630
|
