Made in California™ Frequently Asked Questions

How long will it take for my order to arrive?

Made in California ships most orders by FEDEX ground. Delivery time is 1-8 days depending on delivery location. Most orders are received in 3-6 business days. Allow more time for Alaska, Hawaii, U.S. territories and International shipments. Shipping time does not include the day the order was placed or weekends and holidays. Please add extra time during the Christmas season and other observed holidays. For more shipping information and delivery estimates click here.

Are all of your products really made in California?

We make an effort to insure that our products are being grown, manufactured, made, produced and caught in California. Some products may contain ingredients from other states. Some products are packaged with materials not made in California. A few products such as books may be about California or by California authors but can be published outside of California. Some novelty items such as t-shirts, small toys, patches may be imported. Customers have requested we carry a few products from California companies that are imported. These products are listed as imported in the product description.

Are you associated with or Made in California LTD?

Although our names are similar we are not associated with or the Made In California LTD at the Nut Tree in Vacavile.

Where can I find Made in California Products?

You may find our products in specialty food and grocrey stores and gift shops accross the United States. We do not have any outlets outside of the US.

Why can't I add items to my shopping cart?

When this happen, our experience is that your cookies may not be enabled. To use our site, your web browser must be set to accept cookies. To set your browser to accept cookies, look under "Preferences" or "Options" in your browser. We have also experienced incidents where your employer's firewall may be blocking our cookies.

Why do we require Cookies?

When you add items to your cart, that cart is given an identifying number that allows our system to remember which items are in it. Without the cookie, items would disappear from your shopping cart as soon as you clicked to a different page. Cookies help make the shopping experience quick, efficient and easy. Cookies are enabled by default in most browsers, and if you've disabled your cookies you may have problems ordering from most online retailers. While some companies have used cookies to track user buying history, personal information and the like, Made In California uses cookies to ease the purchasing process.

Do you guarantee the quality of your products?

Made in California products are made of the highest quality. If you aren't satisfied, just call our customer service department within 7 days of receiving your order and we will work with you to try to resolve the issue.

Do I have to have an account in order to browse the website?

No. You can browse our entire site without entering any personal information. Purchases will require that you provide us with billing and shipping information. Be assured that we will NOT sell, rent or give away any of your personal information, including your email address. You may also place your order by calling 916-351-1495.

How do I place an order?

Made in California has simplified the ordering process so that it is quick and easy. Once you have found a product while browsing the website, click on the “Add One to Basket.” The item will then be entered into your shopping “Basket.” You can continue shopping Made in California for more great products. Once you have completed your shopping, you can proceed to the “View Basket” button located in the upper right corner of the website. This will show you all the items in your cart and allow you the opportunity to increase quantities delete items and provides you with your shopping cart subtotal. If the order is to your satisfaction press the “checkout” button. You will then be asked your billing and shipping information.

What if I want to ship to another individual or address?

It is simple! During the checkout process you will be asked both the “Bill To” address(yourself) and the “Ship To” address(recipient).

What if my package is a gift?

During the checkout process you will be given the opportunity to state your order is a gift. After completing the ship and bill to information page you will be directed to a “Additional Information” page. You can select a gift boxing/wrapping, free gift card and special handling instructions. On Gift orders we do not include an invoice in the shipping box.

May I place my orders by phone/mail/fax?

You can place your orders by phone at 916-351-1495 or by fax at 916-358-7095 during the hours of 10am-5pm PST. For Fax and Mail orders please use our Mail/Fax form.

Why do you need my phone number and email address?

We only use your phone number if we need to contact you about your order. We also supply your phone number to FedEx in the event the delivery driver can not find your address they may call you. We use your email address to send you a receipt of your order and tracking information. We do NOT use your phone number or email address for any marketing purposes. We do not sell, rent or give away any of your personal information.

Is my Credit Card and personal information safe?

Made in California uses the most up to date security methods. We do not store Credit Card information. As soon as your order is processed our computer system deletes your Credit Card information. Made in California is monitored, tested and certified by two third party Security Companies (SecurityMetrics, Inc. and Comodo CA Limited). This insures we have addressed all security vulnerabilities and meet Payment Card Industry Data Security Standards (PCI DSS).

How quickly should I expect a response to my online order?

You will receive an e-mail confirmation of your order. Most e-mail receipts are received within a few minutes. If you do not immediately receive your receipt, please allow up to an hour for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM or JUNK mail folders, as it may have been automatically stopped and moved into your SPAM or JUNK Mail folder instead of being sent to your Inbox. You can add to your safe mail list to avoid your receipts being marked as SPAM. We also use to communicate with our customers.

Why is shipping so expensive?

Shipping costs have risen considerably due to fuel cost. FedEx now has, not only, a fuel surcharge, but a delivery area surcharge and a residential delivery surcharge. This is common with all commercial carriers (UPS, DHL, etc..) We add a minimal charge for packing materials. Currently this is 0 to 1% of shipping cost on ground orders. We hope this explains a little about your shipping fees and why they might vary, or seem higher than you expected. If you are shopping online, then your shipping will be calculated via a live connection to the FedEx web servers. If you are shipping outside the continental United States. We use the US Postal Service to ship these orders. Please contact us by email or phone for a price quote.

How soon after I place my order can I expect it to be shipped?

Made in California makes every effort to ship orders the first working day after the order is received. If an order is received by 12 noon PST, M-F most orders will be shipped that day. If your order is going to be delayed more that 3 business day, we will email you.

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